Privacy Statement

We are committed to protecting your privacy. We strictly limit access to customer information to staff who have a business purpose to learn about individual customers who are in their specific territory. Information is protected by industry standard security measures. We constantly review our systems and data to ensure the best possible service to our customers that upholds their right to privacy and security.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Sugatsune International will only be in connection with the provision of agreed services and products or to any e-mail marketing which you have actively agreed to be a part of.

Data Privacy

This privacy policy is applicable to all webpages on Sugatsune Japan’s international site with the domain of: global.sugatsune.com, hereafter called “The Website”.

Personal Data Protection

Usage of this site is not dependent on submitting personal data. Your personal data will only be collected when you voluntarily submit it. Some portions of The Website, however, are not be accessible without submission. Inquiries and requests processed through our website require personal data during submission. This data is used to assign the correct staff member to your inquiry or request and also ensure they have relevant information. Staff may contact you based on relevant business purposes.

CAD data downloads require you to submit personal information during sign up. This data is used to prevent fraud and may also be used for marketing purposes. You have a right to not receive any irrelevant marketing communications. If you feel like you are receiving marketing communications that you have not given permission for, please contact us at global_pr@sugatsune.co.jp.

CAD data, personal information, inquiries and requests are stored in our servers in Japan and may be shared with other companies that are part of the Sugatsune group or local dealers of our product in such a situation as they are acting on behalf of the Sugatsune group when we have judged that there is an adequate and legitimate business purpose. These include*:

Sugatsune EU
Sugatsune UK
Sugatsune America
Sugatsune Canada
Sugatsune India
Sugatsune Shanghai

*This list is not exhaustive. Other third parties may have access, if we judge that there is an adequate and legitimate business purpose. This list is subject to change without notice and is retroactive.

Personal data that is collected through The Website will only be shared with the affiliated companies of our corporate group and with external third parties where it is necessary in the fulfillment of a contract or requested service and if you have given your consent. You have the right to revoke consent at any time.

Due to the lengthy standard expected lifetime of our products, we will retain this data for 20 years. You have the right to rectify any data that is out of date. You also have the right to remove all of your data from our servers. Both of these features are available through the membership menu on our website.

You have the right to access your data and know what we data we have. You can receive a digital copy of your data through request to global_pr@sugatsune.co.jp.

Print copies may be subject to fees depending on administrative fees associated with special processing.

For more information on personal information requests: https://ico.org.uk/your-data-matters/your-right-to-get-copies-of-your-data/

Data Security

We take industry standard methods to protect our data from any type of unauthorised access. Nonetheless, there is no absolute guarantee to protect against unauthorised access. In the rare case of any type of data breach, we will make every reasonable attempt to contact you within 72 hours. Note that all passwords are one-way encoded and even in the unlikely situation of data being compromised, passwords would be inaccessible to 3rd parties and are also inaccessible to people inside the company.

Analytics

This site uses Google Analytics to analyse the ways in which The Website is used, to identify trends and to improve the user experience. The data is anonymous but contains information on:

The pages that were visited
The time spent on those pages
Whether you have visited the site before
The city from which access is happening
Browser and loading time information

Visitor’s IP addresses are sent to Google however we do not have access to them and cannot combine them with Google Analytics data to personally identify people. Our website server automatically tracks IP addresses as a form of security. We do not use this information for marketing purposes and it is not directly attached to user accounts. IP information is stored on our servers.

We will not use Google Analytics data to connect with other data that could personally identify you.

Google Analytics’ privacy policy can be found here: https://support.google.com/analytics/answer/6004245?hl=en , terms of service can be found here: https://www.google.com/analytics/terms/gb.html

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout?hl=en Opting out will not affect your ability to use this site in any way.